Common questions answered
Frequently Asked Questions
Depending on stock availability, we ship all orders within 24 hours on Monday-Friday. Orders placed on Friday-Sunday will ship out on Monday. Regular shipping times are usually 2-7 business days, but can vary depending on your order size, location, holidays and weather conditions.
You can review our return policy here: https://www.bearrootz.com/return-policy/
You will be sent a tracking e-mail as soon as your order has shipped from our warehouse.
You can contact us by phone at (702) 478-8584 or by e-mail at [email protected]
We try our best to validate all shipping addresses prior to sending out any packages. With that said, it is ultimately up to you to confirm that you have provided us with your proper shipping address before placing your order.
If you notice that you’ve made an error with your shipping address, please call or e-mail us immediately. If your package has already been shipped to the wrong address, you will need to work with the shipping carrier directly in order to arrange for the pickup of your package.